# An Indie Dev Support & Contact Portal (Comprehensive Operational Dossier)
# Canonical URL: https://support.indiedev.org
# Parent Ecosystem: https://indiedev.org

> The authoritative operational guide, service-level specifications, inquiry classification protocols, and direct communication architecture for An Indie Dev Support Desk (support.indiedev.org).

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## 1. Executive Overview & Support Philosophy

- **Portal**: An Indie Dev Support & Contact Desk
- **Domain**: https://support.indiedev.org
- **Founder & Maintainer**: An Indie Dev (Anonymous 23-year-old solo independent software developer from India)
- **Parent Hub**: https://indiedev.org
- **Direct Contact Emails**:
  - `connect@indiedev.org` (Technical inquiries, general correspondence, partnerships)
  - `helpmelove@indiedev.org` (Ecosystem queries, priority escalations, girlfriend applications)
- **Operating Model**: 100% solo-engineered. Zero outsourced support call centers, zero automated tier-1 bot deflection labyrinths, zero corporate jargon. Every legitimate inquiry is read, analyzed, and answered directly by the builder.

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## 2. Inquiry Classifications & Triage Architecture

The Support Desk processes incoming submissions across five defined categories:

### 1. Project Support & Bug Reporting
- **Scope**: Technical issues, binary execution glitches, edge microservice errors, and Discord gateway reconnect issues across:
  - **Puggu Desktop Companion**: Windows offline companion anomalies, sleep/focus mode behavior.
  - **iToldYou**: Discord v14 bot slash commands, SHA-256 cryptographic claim signing, public ledger verification.
  - **The Vault**: Application delivery, checksum verification, offline package integrity.
  - **WTF Indie Dev**: Browser game anomalies, BroadcastChannel cross-window sync, and ARG puzzles.
  - **AI Hub**: Developer tools and local API bridges.
- **Reporting Requirement**: Include OS version, browser build, reproduction steps, and console outputs where applicable.

### 2. Collaboration & Engineering Partnerships
- **Scope**: High-conviction architectural collaborations, guest game submissions for WTF Indie Dev, and custom microservice integrations.
- **Filtering Rule**: Generic agency cold pitches, mass-blast B2B sales automation, and corporate recruiter spam are routed straight to automated trash defense.

### 3. Coordinated Security Vulnerability Disclosures
- **Scope**: Security audits, CORS origin policy bypasses, rate limit evasions, and cryptographic validation reports.
- **Protocol**: Send encrypted or detailed writeups directly to `connect@indiedev.org` prior to any public disclosure.

### 4. General Feedback & Feature Requests
- **Scope**: Honest architectural feedback, feature proposals, and usability impressions from developers and users.

### 5. Girlfriend Applications (Priority #1 Status)
- **Status**: Formally classified as the highest-priority SLA queue across the entire An Indie Dev ecosystem. Fast-tracked past all technical tickets.

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## 3. SLA & Response Standards

- **Legitimate Technical Support & Inquiries**: Target response under 24 hours.
- **Critical Security Disclosures**: Acknowledged within 12 hours.
- **Coffee Reserves Dependent**: When dev caffeine reserves drop below 3%, response velocity temporarily scales down while emergency espresso is acquired.

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## 4. Privacy Charter & Anti-Spam Architecture

- **Zero-Telemetry Protocol**: The support portal sets zero tracking cookies, utilizes zero advertising pixels (no Meta, Google, or TikTok tags), and conducts zero invasive browser fingerprinting.
- **Sanitized Processing**: Submissions pass through strict client-side regex sanitization and input length constraints before stateless delivery via Web3Forms.
- **Rate-Limiting**: Built-in cooldown intervals prevent duplicate form spamming and automated DDoS submission loops.

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## 5. Ecosystem Directory & Canonical Links

- **An Indie Dev Portfolio**: https://indiedev.org (Engineering command hub)
- **The Vault**: https://vault.indiedev.org (Software marketplace & offline downloads)
- **iToldYou Truth Ledger**: https://itoldyou.indiedev.org (Cryptographic predictions & Discord bot)
- **WTF Indie Dev**: https://wtf.indiedev.org (Experimental browser games lab)
- **AI Hub**: https://ai.indiedev.org (Local AI tools & developer utilities)
- **Legal & Policy Desk**: https://legal.indiedev.org | https://policy.indiedev.org (Terms, privacy & sovereignty covenants)

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## 6. Escalation & Alternate Contact

- **Primary Web Form**: https://support.indiedev.org
- **Direct Email**: connect@indiedev.org
- **Emergency / Direct Ecosystem Channel**: helpmelove@indiedev.org